Terms & Conditions

Effective Date: July 30, 2026

Welcome to OutstationSocial. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

For the purposes of these Terms:

• "Company," "We," "Us," "Our" refers to OutstationSocial
• "Client," "You," "Your" refers to the individual or entity using our services
• "Services" refers to all social media marketing services, digital marketing solutions, and related products provided by OutstationSocial
• "Website" refers to https://outstationsocial.com
• "Content" refers to text, images, videos, graphics, and other materials
• "Platform" refers to social media platforms including but not limited to Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube
• "Agreement" refers to these Terms and Conditions along with any service-specific agreements

2. Acceptance of Terms

By accessing our website, creating an account, or engaging our services, you:

• Confirm that you are at least 18 years of age or have parental/guardian consent
• Have the legal authority to enter into this Agreement
• Agree to comply with all applicable laws and regulations
• Accept all terms, conditions, and policies referenced herein
• Acknowledge that this Agreement constitutes a legally binding contract

3. Services Description

3.1 Social Media Marketing Services

OutstationSocial provides comprehensive social media marketing services, including but not limited to:

• Social media strategy development and consulting
• Content creation, curation, and management
• Social media account setup and optimization
• Community management and engagement
• Social media advertising and campaign management
• Analytics, reporting, and performance tracking
• Influencer marketing and partnerships
• Brand reputation management
• Social media training and workshops

3.2 Service Customization

Services are customized based on client needs, platform requirements, and agreed-upon deliverables. Specific service details will be outlined in individual service agreements or proposals.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of services.

4. Account Registration and Security

4.1 Account Creation

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials confidential
• Not share your account with others
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• Your account is used for fraudulent or illegal activities
• You provide false or misleading information
• Your payment obligations are not met
• Your actions harm our business or reputation

5. Client Responsibilities

5.1 Access and Cooperation

You agree to:

• Provide timely access to social media accounts and necessary credentials
• Grant appropriate permissions and authorizations
• Provide required materials, information, and approvals
• Respond to communications within reasonable timeframes
• Review and approve content before publication (where applicable)
• Comply with platform terms of service and community guidelines

5.2 Content Approval

Unless otherwise agreed, you are responsible for:

• Reviewing and approving content before publication
• Ensuring content accuracy and compliance
• Providing timely feedback and revisions
• Understanding that delayed approvals may affect campaign timelines

5.3 Prohibited Activities

You agree NOT to:

• Use our services for illegal purposes
• Violate any laws, regulations, or third-party rights
• Post false, misleading, or defamatory content
• Infringe intellectual property rights
• Engage in spam, fraud, or deceptive practices
• Distribute malware or harmful code
• Interfere with our services or infrastructure
• Attempt to gain unauthorized access to systems
• Use automated tools without permission

6. Payment Terms

6.1 Pricing and Fees

Service fees are outlined in individual proposals or service agreements. Unless otherwise stated:

• All fees are in USD and exclude applicable taxes
• Prices are subject to change with 30 days' notice
• Custom projects are quoted based on scope and requirements
• Additional services or changes may incur extra charges

6.2 Payment Schedule

• Monthly Services: Payment due on the first day of each month
• Project-Based Services: Payment schedule as outlined in the agreement (typically 50% upfront, 50% upon completion)
• Retainer Services: Payment due according to agreed retainer terms

6.3 Payment Methods

We accept payment via:

• Credit/Debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer/Wire transfer
• Other methods as agreed upon

6.4 Late Payments

Late payments may result in:

• Late fees of 1.5% per month or the maximum allowed by law
• Suspension of services until payment is received
• Termination of the agreement
• Legal action to recover outstanding amounts
• Liability for collection costs and legal fees

6.5 Taxes

You are responsible for all applicable sales, use, value-added, or other taxes, except taxes based on our income.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content, features, and functionality on our website and in our services, including but not limited to:

• Text, graphics, logos, images, and videos
• Software, code, and technology
• Trademarks, service marks, and trade names
• Methodologies, processes, and strategies
• Templates, designs, and creative works

are owned by OutstationSocial or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Client Content

You retain ownership of content you provide to us. By providing content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for the purpose of providing our services.

7.3 Created Content Ownership

Content created by OutstationSocial as part of paid services becomes your property upon full payment, subject to:

• Our right to use it in portfolios and case studies (with your permission)
• Third-party rights (stock photos, licensed materials, etc.)
• Any pre-existing intellectual property

7.4 Portfolio Rights

Unless otherwise agreed, we reserve the right to:

• Showcase our work in portfolios and marketing materials
• List you as a client (with your permission)
• Create case studies of successful campaigns
• Use campaign results in promotional materials

8. Confidentiality

8.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our relationship, including:

• Business strategies and plans
• Financial information
• Customer data and lists
• Technical information and processes
• Marketing strategies and campaigns
• Any information marked as confidential

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach of this Agreement
• Is already known to the receiving party
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

9. Service Level and Performance

9.1 Best Efforts

We will provide services using professional care and skill. However, we cannot guarantee specific results, including but not limited to:

• Follower growth or engagement rates
• Sales, conversions, or revenue increases
• Viral content or campaign success
• Search engine rankings
• Platform algorithm performance

9.2 Platform Dependencies

Our services depend on third-party social media platforms. We are not responsible for:

• Platform outages, changes, or discontinuations
• Algorithm updates affecting reach or engagement
• Policy changes or account restrictions
• Platform bugs or technical issues
• Content removal by platforms

9.3 Timelines

Project timelines are estimates and depend on:

• Timely client feedback and approvals
• Availability of required information and materials
• Scope changes or additional requests
• External factors beyond our control

10. Warranties and Disclaimers

10.1 Limited Warranty

We warrant that:

• Services will be performed in a professional and workmanlike manner
• We have the right to provide the services
• Services will comply with applicable laws

10.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service
• Accuracy or reliability of results

11. Limitation of Liability

11.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Costs of substitute services
• Reputational harm or goodwill loss
• Damages resulting from third-party actions or platforms

11.3 Exceptions

Nothing in these Terms shall limit liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Violations that cannot be limited by law

12. Indemnification

You agree to indemnify, defend, and hold harmless OutstationSocial, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Content you provide or approve
• Your business practices or products/services
• Disputes with other users or third parties

13. Term and Termination

13.1 Term

These Terms remain in effect while you use our services. Service-specific terms are outlined in individual agreements.

13.2 Termination by Client

You may terminate services by:

• Providing 30 days' written notice for ongoing services
• Paying any outstanding fees and charges
• Complying with termination provisions in service agreements

13.3 Termination by Us

We may terminate or suspend services immediately if:

• You breach these Terms
• Payment obligations are not met
• We are required to do so by law
• Continuing services would cause harm to us or others

13.4 Effect of Termination

Upon termination:

• Your right to use services immediately ceases
• All outstanding fees become due immediately
• We will provide access to your data for 30 days
• We may delete your data after 30 days
• Provisions that should survive termination remain in effect

13.5 Refunds Upon Termination

Refunds upon termination are subject to our Refund Policy. Generally:

• Prepaid fees for completed work are non-refundable
• Unused portions may be refunded at our discretion
• Project-based services are subject to completion percentages

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us to seek informal resolution. We will work in good faith to resolve disputes amicably.

14.2 Mediation

If informal resolution fails, parties agree to attempt mediation before litigation.

14.3 Arbitration

Any disputes that cannot be resolved through mediation shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

14.4 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class actions or class-wide arbitration, to the extent permitted by law.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where OutstationSocial is registered, without regard to conflict of law provisions.

Any legal action or proceeding shall be brought exclusively in the courts of that jurisdiction, and parties consent to the personal jurisdiction of such courts.

16. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters, acts of God
• War, terrorism, civil unrest
• Government actions or restrictions
• Pandemics or public health emergencies
• Internet or telecommunications failures
• Power outages or utility failures
• Third-party platform disruptions

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. We will notify you of material changes via:

• Email notification
• Website notice
• Account dashboard notification

Your continued use of services after changes constitutes acceptance of modified Terms.

18. General Provisions

18.1 Entire Agreement

These Terms, along with our Privacy Policy and service-specific agreements, constitute the entire agreement between parties and supersede all prior agreements.

18.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

18.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

18.5 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between parties.

18.6 Notices

All notices must be in writing and delivered via email or postal mail to the addresses provided in service agreements.

18.7 Language

These Terms are provided in English. Any translation is for convenience only, and the English version prevails in case of conflicts.

19. Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for:

• Content, accuracy, or practices of third-party sites
• Third-party terms and conditions or privacy policies
• Losses or damages arising from third-party interactions
• Availability or functionality of third-party services

20. Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our services, you grant us the right to use and implement such feedback without compensation or attribution.

21. Contact Information

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